A big part of our job is working with pet professionals when they are at a particularly vulnerable point in their lives. We understand just how important this responsibility this is, which is why we take steps to ensure our members are always receiving the best quality care possible.
We regularly review the quality of the service provided by our therapists to ensure it meets our quality standards. One of the ways we do this is through feedback from you. We love to hear amazing stories about the successes you’ve had, and encourage you to get in touch to share any thoughts you might have on your practitioner and experience. And if you’ve had a negative interaction, or have suggestions on how we could improve our service, we would love to hear that too! So please, do reach out and help us do better, for you.